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French Speaking Customer Care Specialist

Job Description General Information

MedicAnimal is the leading online pet healthcare retailer in the UK, offering a comprehensive catalogue of pet products that range from prescription medicines, to premium quality pet diets and accessories. MedicAnimal has grown rapidly in the UK, France and Germany these last years and have made several acquisitions of competitors to solidify its position in the market. The office environment is fast-paced but very supportive, and there is vast scope for individuals to learn and grow their own skill set. We encourage our staff to use their initiative fully, and are very receptive to new ideas. 

We're looking for a Customer Care Specialist with fluent French to join us on a permanent basis. Customer Care is where we aim to stand out and differentiate ourselves from other companies in our space. We intentionally use the term "Care" not "Service" as we believe there is a difference. Care with a Conscience is not only a tag-line but the ethos of our business that runs through everything we do as a team. 

We’re a talented, dynamic team who do a lot to forge a sense of togetherness with regular social events that have ranged from paintball to karaoke! There’s a friendship that runs through our group that makes working together pleasurable and our office a fun place to be. 

Key responsibilities 
• Effectively responding to calls, emails and livechat in a busy Customer Care team and being the first point of contact for our French customers 
• Delivering a high standard of customer care to all customers 
• Assisting the other teams within MedicAnimal as reasonably required 

Desired Skills & Experience 
• French language skills are essential - equivalent to native speaker level, both oral and written 
• Customer Service experience desirable, ideally within a similar environment 
• Excellent English language skills 
• Great team worker, adaptable, approachable and able to work in the friendly and unique working environment provided by MedicAnimal 

Our offices are based a few minutes’ walk from Dollis Hill underground station (Jubilee Line). The contact centre is open 12 hours a day, 5 days a week, and 40 hour working weeks will be in shifts to accommodate this (Monday to Friday). 
In return the right candidate will receive a competitive salary as well as the opportunity to join a dynamic and successful e-commerce company during an exciting stage of growth. Join us and contribute to care with a conscience. 

PLEASE NOTE: Due to the volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 7 days of sending your CV, unfortunately you have not been selected for interview.

City: Willesden, London

Company: MedicAnimal

Published: 2014-06-15

Contract type: Permanent

Email: Apply online